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Information Collection and Use
TextbooksRus is the sole
owner of the information collected on this site. We will not sell, share, or
rent this information to any outside parties, except as outlined in this
policy. TextbooksRus collects information from users at several different
places on our website in order to process orders and better serve you with
pertinent information. Information collected includes name, shipping address,
billing address, telephone numbers, e-mail address, and payment information
such as credit card. TextbooksRus also requires you to submit a user name
and password of your choice for future access to your information. Your user
name and password is to remain confidential and you should not share this
information with anyone.
Registration
In order to process your orders
using this website, a user must first complete the registration form. During
registration a user is required to give their contact information, which
includes name, e-mail, telephone number and physical address. This information
is used to contact the user about the services on our site such as sending
automated order status updates.
This information is NOT shared.
Orders
Most of the information collected
in the registration process will be used to process orders. In the order
process, a user must provide additional financial information such as credit
card number and expiration date. This information is used for billing
purposes and to fulfill customer’s orders. If we have trouble processing an
order, this contact information is used to get in touch with the user. We do
not share your personal and financial information with any third parties. The
only exception is when processing your credit card information with the
merchant bank for authorization and approval. This process is protected by an
enhanced security system. Note: For enhanced security and privacy,
TextbooksRus.com does NOT save your credit/debit card information. See
"Security" section for more details on security measures and procedures.
Cookies
We use cookies to maintain cart
data and to customize page content. If a user rejects the cookie, they may
still use our site, however you will be unable to use our shopping cart to
purchase items online. This is because cookies are used by the shopping cart to
retain information necessary to process your order. If you disable cookies, we
will not be able to accept your order online. We do not share any information
with any third party sites. Cookies are used strictly for the purpose of
enhancing your personal experience with our site. When you close your browser,
the cookies will be terminated, with the exception of those used to maintain
your cart data. Cart-related cookies stay active for 2 days so that users
may "save" their carts for a short period.
Log Files
We use IP addresses to analyze
trends, administer the site, track user’s movement, and gather broad
demographic information for aggregate use. IP addresses are not linked to
personally identifiable information. We do not distribute or share IP
information with any third parties. Only TextbooksRus technical staff have
access to log files. Log files are periodically purged.
Sharing
We use an outside shipping
companies (FedEx and USPS) to ship orders, and a credit card processing company
(VeriSign / Penn Securities) to bill users for goods and services. These
companies do not retain, share, store or use personally identifiable
information for any secondary purposes.
TextbooksRus is located in Ohio
and abides by all federal and state laws. TextbooksRus will disclose
any personally identifiable information when required to by law, but not under
any other circumstances.
Links
This web site contains links to
other sites. Please be aware TextbooksRus is not responsible for the
privacy practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each and every web
site that collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Security
TextbooksRus's website takes
every precaution to protect our users’ information. When users submit sensitive
information via the website, your information is protected both online and
off-line.
When our registration/order form
asks users to enter sensitive information (such as credit card number), that
information is encrypted and is protected with the best encryption software in
the industry - SSL. Our SSL technology is advanced 128 bit encryption by
VeriSign. To learn more about SSL, follow this link:
www.verisign.com. Our payments are processed by VeriSign. To learn more
about VeriSign and/or payment processing, follow this link:
www.verisign.com
All of our users’ information is
classified and restricted. The TextbooksRus facility is a secured and
locked facility. Only employees who need the information to perform a specific
job are granted access to personally identifiable information. If you wish to
have your information removed, you may contact us at
help@textbooksrus.com to do so. For future transactions, you will
be required to re-enter your information.
All TextbooksRus servers
including web servers and database servers are housed at TextbooksRus and
maintained in-house by TextbooksRus. Access to the database is strictly
monitored and protected from outside access. Internet access is restricted and
protected by firewall and password protection. The servers that we store
personally identifiable information on are kept in a secured environment.
If you have any questions about
the security at our website, you can send an email to us at
help@textbooksrus.com.
Special Offers
If you choose to receive special
offers, TextbooksRus may send you such pertinent information. Our special
offers are sent only to customers who grant TextbooksRus permission to
send such information. TextbooksRus does not share your information with
third parties and does not solicit outside parties to send special offers on
our behalf.
Out of respect for the privacy of
our users we present the option to not receive these types of communications.
Furthermore, all special offers are sent via e-mail and have a "remove link" if
you wish to no longer receive special offers and news. Otherwise, customers may
occasionally receive information on products, services, special deals or news.
Please see our choice and opt-out below for further details of how to be
removed from our mailing list.
Correction/Updating/Reviewing
Personal Information
Customers may change or review
their recorded account information such as address or e-mail thought our
website at https://www.textbooksrus.com/customter/account.aspx
(a secure site) or by going to the home page at
http://www.textbooksrus.com and clicking on the "My Account" button.
You MUST have your username and password in order to access your account.
Choice/Opt-out
TextbooksRus does not use
customer’s information for contact other than TextbooksRus pertinent
business.
TextbooksRus does not share
our customer’s personal information with any outside parties.
However, for customers who wish
to opt-out or be removed from TextbooksRus special offers and related
news, TextbooksRus provides several methods to accomplish this request.
Users who no longer wish to receive our newsletter or promotional materials may
opt-out of receiving these communications by un-checking the permission to send
field when processing their order. They may also send us email to
help@textbooksrus.com with a request to be removed. Or,
customers may also use the link provided with all communications to
automatically unsubscribe.
Notification of Changes
If at any point we decide to use
personally identifiable information in a manner different from that stated at
the time it was collected, we will notify users by way of an email. Users will
have a choice as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy policy under
which the information was collected.
If
you have opted out of receiving any communications from TextbooksRus, you may
visit out website at http://www.textbooksrus.com
where news of changes will be posted. Otherwise, you may e-mail us
at help@textbooksrus.com . If
you send us an e-mail request, we will respond to that e-mail only. You will
not receive promotional materials unless you specifically grant us permission
to do so. You may also send a request to our physical address at:
Textbooksrus.com Inc
2340 Wood Ave
Columbus, OH
43221
TRUSTe Disclosure
TextbooksRus.com is a licensee
of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit
organization whose mission is to build user's trust and confidence in the
Internet by promoting the use of fair information practices. This privacy
statement covers the site http://www.textbooksrus.com.
Because this Web site wants to demonstrate its commitment to your privacy, it
has agreed to disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first
contact our Customer Relations Manager at
help@textbooksrus.com If you do not receive acknowledgement of
your inquiry or your inquiry has not been satisfactorily address, you should
contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with us to resolve your concerns.
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